55 Nerang Street, Southport
(07) 5591 5199

FAQs

Online ordering policy

Please ensure your order is correct before proceeding.

Please refer to our shipping and returns policy so you are aware of our terms and conditions, regarding freight costs and returns.
We will contact you once we have received your order, to confirm with you and move forward with your order.
If you have any further questions please contact us and we’ll be happy to help you.

Freight Charges

Where possible we use Fastway Couriers or Australia post.

  • One garment $9.95
  • Up to 5 garments $16.50
  • 6 to 12 garments $25

For greater amounts please contact us for a quote.
International shipping – please contact us for an estimate.

How many items do I have to purchase?

You can purchase just one garment or as many garments as you wish.

How long does my order take?

Two to three weeks from approval of order.

Are there backorders?

Sometimes but rarely.

Do you do embroidery?

Yes we offer that service, please refer to our information regarding artwork, or alternatively contact us to discuss your needs.

Do you do screenprinting?

Yes we offer that service, please refer to our information regarding artwork, or alternatively contact us to discuss your needs.

Returns

All garments are cross-checked before they leave our premises, ensuring that we are supplying you the product you have ordered in the size and colours you have chosen.

We trust that you understand the brand, size and colour of your product, before we place the final order. Please choose carefully as returns are challenging and costly. Not all brands can be returned. Garments that have been decorated with your artwork, are non-refundable.

Before you plan on returning any items, please contact us to make appropriate arrangements.

In the case that your returns request has been approved by us:

  • Customers must obtain a return number from Gold Coast Uniforms within 3 days of receiving their order.
  • We will not accept returns without a return number.
  • All returned goods must be unworn and in original packaging with swing tags attached and in original condition.
  • Once the garments have been returned in the required condition, we will inspect them and advise if they can be exchanged or refunded.
  • A $27.50 Restocking fee applies per brand, and all freight is non-refundable.
  • Customers will be responsible for all freight charges to and from our premises, for all exchangeable and refundable products.
Fitting/Sizing Guide

Please refer to the sizing tables within each garment.

Bulk Orders

If you wish to make a bulk order please contact us directly.